모집요강

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모집분야명( 15명 )

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Job Responsibilities:

required to manage concierge duties such as way finding, handling lost and found items, as well as assisting guests with WIFI login. Part of the concierge duties will entail processing and managing promotions, events and gift redemptions, managing ticketing services and sales transactions (for attraction levels at Level 5). Experience Concierge are also required to administer restaurant reservation for guests (they are not working in any restaurant; merely helping guests to book/reserve for restaurant). They will also be responsible for administering loan of amenities such as phone charger/power banks for rentals.

On top of all of this, they are also required to handle loyalty program queries from guests, hence all Experience Concierge will be taught the basic understanding of Changi Rewards (airport loyalty program) and Capital Star (Capital Land membership loyalty program). They will also be responsible for lounge duties at Level 1.

We also highlighted that Experience Concierge are required to perform paging and in-house announcements thus they must be able to have a pleasant voice with clear pronunciation in English. Subsequently, handling of feedbacks and complains and other administration duties and housekeeping roles as required to ensure cleanliness within and around the concierge area.


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